Support
Real answers from real people
Restaurants don’t keep office hours, so support questions never wait in a queue for days.
Contact support
Email support@sivrapos.com
We respond the same business day. Mark service-blocking issues URGENT and they go to the front of the line.
Getting started
How do I get my menu into SIVRAPOS?
Send us your current menu (a PDF or even a photo works) and we load it with you during onboarding — categories, modifiers, and prices. Most menus are in the same day.
How do I connect my Stripe account?
From Back Office, choose Payments → Connect Stripe and follow the guided flow. If you don’t have a Stripe account yet, you can create one during setup in a few minutes.
How do I add staff?
Back Office → Staff → Add. Each staff member gets a PIN and a role that controls what they can do — servers ring orders, managers comp and void.
How do delivery platforms get connected?
We handle the platform-side setup with you during onboarding so orders flow into your delivery board. You keep managing your listings in each platform’s merchant portal.
What if something breaks during service?
Email support@sivrapos.com with “URGENT” in the subject. Because SIVRAPOS is offline-first, an internet or platform outage never stops you from ringing orders and taking payments.